Al Khaimah Municipality puts the customers at the forefront of their
priorities, and the customer satisfaction is one of most important goals
the department seeks to achieve by simplifying work procedures and the
continuous development of services. The Municipality is keen to promote
the level of services through the development of staff skills and
improving their performance and using the latest software and following
the latest systems in the area of municipal work.
The Customer Service Center is directly linked to the Director-General, and is entrusted with the following tasks:
communication with customers and provide them with the necessary
services for individuals or institutions from the government or private
- Supervising the preparation and organization of
polls measuring the level of satisfaction with the services provided to
the public and dealers.
- Provide the dealers whether
individuals or institutions or companies with all the necessary
information they require either through direct contact or through the
communication channels and available means.
incoming complaints and suggestions by customers and the public
regarding the provision of services by different departments through the
communication with the head of the Customer Service Center.
Customer Service Center undertakes its duties through its presence
in four centers: the Planning and Survey Admin - Building Admin - Public Health Admin – Lands and Properties
- Phone number of Customer Service Center (07 - 2466666)
- Director of Customer Service Center (07 - 2466666 Ext. 6001)